Delivery

UK delivery

All UK orders are sent via Royal Mail Tracked 24.

Free UK delivery is automatically applied to orders over £30.

International delivery

International orders are sent using Royal Mail International Tracked.
Delivery times will vary depending on destination and local postal services.

Dispatch times

Once your order has been placed, you will receive an email confirmation, followed by a dispatch notification when your order has been sent. Please check your junk or spam folder if you do not see these emails.

We aim to dispatch orders within 48 hours, Monday to Friday.

Please note that handmade jewellery is made to order, so dispatch may take up to 3 working days for these items.

All orders are shipped using Royal Mail Tracked services.

Delivery times

Deliveries are made Monday to Friday, between 9am and 5pm.

Most items are small enough to fit through a standard letterbox, so you do not need to be at home to receive your delivery. If an item cannot be delivered, Royal Mail will leave instructions on how to rearrange delivery or collection.

Returns

We hope you love your order, but if you are not completely happy, you may return eligible items within 14 days of receipt, provided they are unused, in perfect condition, and returned in their original packaging.

Refunds will be issued to the original method of payment.

Please note:
• Customers are responsible for return postage costs
• We do not offer pre paid returns
• Returns must be sent using a tracked delivery service

To arrange a return, please email:
aftersales@thatlittlecrystalshop.com

You will be provided with return instructions.

Refunds

Once your return has been received and inspected, refunds will be processed within 2 working days.
Please allow up to 10 working days for the refund to appear in your bank account, depending on your payment provider.

Only items returned in perfect condition and in their original packaging will be eligible for a refund.

Non returnable items

For hygiene reasons, earrings are non refundable, unless they arrive faulty.

Faulty or damaged items

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order and provide clear photographic evidence. This helps us resolve the issue as quickly as possible.

Please email:
aftersales@thatlittlecrystalshop.com

Important return information

If you choose to return an item using an untracked service, please ensure you obtain proof of postage. We cannot be held responsible for items lost in transit without tracking.